Privacy Policy

1. Introduction

The Black Friday Agency ("Betweener Engineering," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit BetweenerEngineering.com, submit an inquiry, complete a form, or communicate with us by phone, email, or SMS/text message.

2. Information We Collect

We collect information you provide directly, including:

• Contact details: name, email address, phone number, and mailing address.
• Project information: details about your inquiry, scenario description, and related information.
• Communication content: messages you send through our forms, email, phone, SMS, or other communication channels.
• SMS consent information: your mobile phone number, opt-in status, consent records, opt-in source, timestamps, and related messaging preferences.
• Technical data: IP address, browser type, device identifiers, cookies, website usage data, and similar information collected automatically when you visit our website.

3. How We Use Your Information

We use the information we collect to:

• Evaluate, process, and respond to inquiries.
• Communicate with you about your scenario, including follow-up calls, emails, and SMS messages you have consented to receive.
• Send messages related to your inquiry, status updates, document requests, scheduling, account updates, and service-related notifications.
• Provide customer service and respond to your questions.
• Comply with legal, regulatory, and business obligations.
• Improve our website, marketing, customer experience, and service offerings.

4. SMS / Text Messaging

When you provide your mobile phone number and opt in to receive SMS messages from The Black Friday Agency, you consent to receive recurring text messages related to your inquiry, status updates, document requests, scheduling, account updates, and related services.

Consent: SMS consent may be collected through our web forms, written agreements, online submissions, or other consent-based methods. Consent is not a condition of any purchase or service.

Message frequency: Message frequency varies based on your interaction with us.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.

Opt-out: You may reply STOP at any time to unsubscribe from SMS messages. After you opt out, we may send one final confirmation message to confirm that you have been unsubscribed.

Help: Reply HELP for assistance, or contact us at [email protected].

Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

No sharing of SMS consent: Mobile information, SMS opt-in data, and text messaging consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

Text messaging service providers: Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators and providers of the text messaging services necessary to deliver SMS communications.

5. How We Share Information

We may share your information only as necessary to provide our services and operate our business, including with:

• Partners, consultants, or other collaborators evaluating your inquiry.
• Service providers that help us operate our website, communications, CRM, marketing, analytics, and back-office functions, subject to confidentiality obligations.
• Government authorities, regulators, courts, or other parties when required by law, subpoena, legal process, or to protect our legal rights.

Important SMS privacy restriction: All of the above categories exclude text messaging originator opt-in data and consent. Mobile information, SMS opt-in data, and text messaging consent will not be shared with any third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent may only be shared with aggregators and providers of the text messaging services as necessary to deliver SMS communications.

We do not sell your personal information.

6. Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or request a copy of your personal information. You may also withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected].

You may opt out of SMS messages at any time by replying STOP.

8. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes may be communicated through our website or by other reasonable means.

10. Contact Us

Questions about this Privacy Policy or our SMS program? Contact us at: